Use this when
- An order did not complete.
- You need to know whether credits came back.
Steps
- Open Order History and read the status.
- If status is Partial, compare requested amount with delivered amount.
- If status is Cancelled or Deleted, check whether the URL was removed or deleted.
- Open Credit History and look for a refund or returned credit record.
- If no refund appears and delivery was incomplete, prepare a support ticket.
Tips that improve results
- Deleted content can stop delivery because the target no longer exists.
- Partial delivery usually means part of the order completed before the issue occurred.
Common mistakes to avoid
- Do not resubmit the same broken URL without checking it live.
Need the panel while you follow the guide?
Open the dashboard in another tab, then return to this guide for each step.
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